Installatron won't install CakePHP or others

[theband]

There was no success trying to access MySQL via PHP so I decided to try and install CakePHP as well as a few CMS attempts but all came up short though this error came through




licensed user = service@futurequest.net
licensed server =
error dump:

--BEGIN ERROR--
array (
0 =>
array (
0 => 'mysql database connection failed:
host = mysql.theband.co
database = xtheband-Cake
username = xtheband
password = **HIDDEN**
errstr = array (
0 => false,
1 => NULL,
2 =>
array (
0 => \'mysqli::mysqli(): (HY000/1045): Access denied for user \\\'xtheband\\\'@\\\'eva.futurequest.net\\\' (using passw



I submitted a ticket through Installatron to which they responded:
"Hello,

It looks like the server's own IP address or domain (or even "127.0.0.1"/"localhost") might be blacklisted by the server itself or by its MySQL server. If any combination of those is blacklisted then that would cause this error.

Or, if either server blacklists user agents matching "Firefox/17.0" then that could cause this error too, as that is what Installatron identifies as.

I recommend contacting your webhosting provider or server administrator to ask if any of these restrictions might be in use.

--

If the firewalls look okay then your provider can check these logs for potential information on the error:

. Installatron's logs in: /var/installatron/logs/*
. The server and domain's HTTP/PHP access and error logs.

Let me know how it goes.

--

I also see that you have some functions disabled with the PHP 'disable_functions' feature and while I don't think that could cause an 'Access denied' error when connecting to the MySQL server I wouldn't want to rule it out. So removing those restrictions is another thing that might be worth checking."

Would anybody had any ideas or suggestions before I submit a ticket to Futurequest regarding the issue?

[Mike]

Hello,

Please go ahead and submit a Ticket to the Service Desk, just send an email from your account's Primary Email contact address to Service@FutureQuest.net with these details and we'll have our Installatron technician investigate the issue for you.

[theband]

Thank you very much, Mike!

[Bob]

We received and have replied to your Service Desk ticket, thanks.

It appears there is an issue with Cake PHP installing via the App Manager, the error reported is related to MySQL however we can find no issue with MySQL and in fact other applications install normally.

We will be contacting the Installatron folks in regards to this and see if we can determine the exact nature of the problem, however in the interim we have removed Cake PHP from the App Manager.

Thanks for bringing this to our attention,
Bob