From the perspective of a hobbyist user.
I've had my hobby website on Futurequest since 2006 and haven't really thought about it since then. Didn't even notice whatever outages occured; I don't use the e-mail system and if there was a site outage nobody complained to me. A few months ago I started coding up a second hobby site and assumed I'd need a new hosting provider for it that would handle multiple domains. I kind of wanted to do that anyway, since I don't think FQ has updated software versions in ages and I figured prices would have gone down since then.
I checked out various options and signed up with Namecheap, in the course of which I discovered:
- FQ's low-end prices are actually still normal and competitive;
- Namecheap runs Python 2.6 which is even lower than FQ does and doesn't meet my MySQL connection needs
- Namecheap's knowledge base is not as reliable as it looked
and (unfortunately not until) last:
- FQ has a perfectly functional "IRM" system to add an extra domain that seems to have worked great
So I cancelled Namecheap and I'm staying here after all.